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Frequently Asked Questions (FAQ)

Ordering & Account

Is the item I want to order in stock?

At The Chesterfield Brand, we keep all our products in stock ourselves, right in our own warehouse in Assen. What you see on the site is really ready and waiting for you. If we happen to be out of an item, that's clearly shown on the product page, and you simply won't be able to order it. Instead of the 'Add to cart' button, you'll see the message "Sorry, out of stock. Email me when available." Just enter your email address there, and we'll let you know automatically as soon as the item is back in stock.

What can I do if a product is sold out?

Enter your email address on the product page under "Email me when available," and we'll let you know automatically as soon as the item is back in stock, no need to keep checking the page yourself. Torn between a sold-out model and a similar alternative? Feel free to contact our customer service, we're happy to help you decide.

Can I cancel my order?

Made a mistake while ordering? Or changed your mind about that colour? As long as your order hasn't been handed over to our carrier yet, we can cancel it for you. Just contact our customer service as soon as possible, and we'll do our best to pull your order before it ships. Already on its way? No problem: take a look at your purchase at home first, and simply return it within 30 days if it's not quite what you were looking for.

Can I still change my order after checking out?

Contact our customer service as soon as possible, and we'll look at what's still possible together. For example, we can still update your delivery address, as long as your order hasn't been handed over to the carrier yet. Would you rather have a different product or colour instead? Then simply cancel your current order (see the previous question) and place a new one for what you're really after.

Can I still change my billing or delivery address after ordering?

Sure, as long as your order hasn't been handed over to our carrier yet, we're happy to update your billing and delivery address for you. Just contact our customer service as soon as possible and let us know which address needs to change.

Where can I find my invoice?

Your invoice is automatically included with your order confirmation, so there's no need to look for it separately. Can't find it? Check your spam or promotions folder, the email sometimes ends up there by accident. Still nothing? Contact our customer service and we'll send it to you again. Looking for a VAT-free invoice or an intra-community delivery? Check the frequently asked questions about Business orders (B2B).

Do I need an account to place an order?

Nope, you can simply check out as a guest without an account. Good to know: with an account, you can easily view your order history and track the status of your current order, without having to dig through old emails. We use a Shop account: one account you can use across all webshops that run on Shopify, so no separate login per shop and no passwords to remember, you simply log in with a one-time code. With the free Shop app, you'll have all your orders, including from other Shopify webshops, neatly in one place, including live tracking info. You can create your account in seconds during checkout.

What is a Shop account and the Shop app?

Shop is a free service from Shopify itself, the platform our webshop runs on, so it's not some external third party. With your Shop account, you log in with us and thousands of other Shopify webshops using the same login: no separate password per shop, you simply receive a one-time code by email. If you also download the free Shop app, you'll see all your orders across different Shopify webshops neatly in one place, including live tracking info for your packages. Handy, secure, and completely optional: ordering with us works perfectly fine without it too.

I can't log in to my account / I can't find my order in my account, what now?

This is usually down to your email address: your account and orders are linked to the email address you used at checkout. If you log in with a different email address, you won't see your previous order, or you won't be able to log in at all. Check your order confirmation email to see which email address you used at the time, and log in with that one. Still stuck? Feel free to contact our customer service, we're happy to help you out.

Shipping & Delivery

Which countries do you ship to?

Yes, we ship to almost the entire world. Within Europe we deliver to virtually every country, think the Netherlands, Belgium, Germany, France, Austria and the United Kingdom, but you can also order from us far beyond that, from the United States to Australia. Delivery time and shipping costs do vary by destination. Check the full, up-to-date list of countries, delivery times and costs for your country in our shipping table.

Do you offer free shipping?

Yes, we offer free shipping once your order reaches a certain amount, this varies by country. Check the exact threshold for your country in our shipping table.

What are the shipping costs?

If you're below the free shipping threshold, shipping costs vary depending on your country. Check the exact rate and expected delivery time for your country in our shipping table.

When will my order be shipped?

If you order on a business day before 3:30 PM, we'll ship your order that same day from our own warehouse in Assen. Ordering after 3:30 PM, over the weekend, or on a public holiday? Then your package goes out the next business day. Check our shipping table for the expected delivery time to your country.

How is my order shipped and when do I receive my Track & Trace code?

Most orders are shipped with GLS or DPD, and orders outside the EU usually with FedEx. As soon as your package leaves our warehouse, you'll automatically receive an email with your Track & Trace code, so you can follow exactly where your package is.

My delivery is delayed / arriving later than expected. What can I do?

Keep an eye on your Track & Trace page, it always shows the current status of your package. During busy periods, delivery can unfortunately sometimes take a bit longer than expected. Is it taking a lot longer than the stated delivery time? Contact our customer service, we're happy to look into it for you.

Can I pick up my order from your warehouse in Assen?

Definitely! Contact our customer service, and we'll arrange a time together for you to pick up your order at our warehouse in Assen.

Can I have my order delivered to a pick-up point?

Yes, that's possible. During checkout, you can choose delivery to a pick-up point near you.

What happens if I'm not home when my order is delivered?

Through your carrier's app, you can often set what should happen to your package if you're not home: think delivery to a neighbour, or leaving it in a safe spot near your house. Haven't set this up? Then the courier will usually try delivering to a neighbour first, or take it to the nearest pick-up point, leaving a card with instructions. Keep an eye on your Track & Trace page to see exactly where your package is.

Something is wrong with my order, what can I do?

Is something not quite right with your order, is something missing, or did you receive the wrong item? Contact our customer service and mention your order number, and we'll sort it out together. Did something arrive damaged? Send us a photo right away so we can help you faster.

Do I pay import duties or VAT on delivery outside the EU?

United Kingdom: import duties and VAT are already included in the price, so you won't pay anything extra on delivery. Other countries outside the EU: your country may charge import duties or local taxes on arrival of your package. These costs are your responsibility and are not included in our shipping costs, unfortunately we can't estimate the amount in advance, as it varies by country. For the exact costs, contact your local customs office.

Payment & Discounts

Which payment methods do you accept?

You can easily pay with credit card (Visa/Mastercard), PayPal, Apple Pay or Klarna, and if you're ordering from the Netherlands or Belgium, also with iDEAL or Bancontact. Just choose the payment method that suits you best during checkout.

Can I pay later?

Yes, that's possible with Klarna: you receive your order first, and pay afterwards, within 30 days. Simply choose this option during checkout. More info and terms can be found at Klarna.

How do I use a gift card to pay?

Enter your gift card code in the discount code field during checkout, and the amount will automatically be deducted from your total. Is your order more expensive than the balance on the card? Then you pay the remaining amount with another payment method. Any leftover balance simply stays on your gift card for a future order.

How do I use a promo code?

Enter your promo code during checkout in the 'Discount code' field, the same field you'd use for a gift card. If the code is valid, the discount is automatically applied to your total.

Why do you almost never have sales?

We believe in a fair price all year round, without artificial discounts. That's a deliberate choice: it lets us ensure good working conditions and fair pay for everyone in our production chain, from raw material to finished product. That said, we do surprise you now and then: keep an eye on our current promotions for temporary extras, like a free gift with certain products.

Returns & Exchanges

How long do I have to return an item?

The best way to judge our bags is simply at home: take your time looking at it, feel the leather, and find out if it's really right for you. We're happy to give you the time for that, 30 days, counted from the day you receive the package. Still unsure about your choice? Our customer service is happy to think along with you. Decided to return it after all? Simply report it through our return portal. Just make sure the bag comes back in its original condition, unused and with the labels still attached.

How do I return an order?

Report your return through our return portal, within 30 days of receipt, and choose whatever suits you best there: a refund, exchange for a different item, size or colour, or store credit for later. Then download your return label, carefully pack the item, and drop it off at a DPD collection point near you. You can follow the status of your return at any time in the portal.

What are the return costs?

Want to exchange your product? That's completely free. You also don't pay any return costs if you choose a refund in store credit. Opting for a refund to your original payment method? Then we charge €4.95 in return costs, which we deduct from your refund.

How long until I get my money back?

As soon as your return arrives at our warehouse, we check it and usually refund the amount within 5 business days of receipt, to your original payment method. You'll receive a confirmation of this by email.

Can I exchange my order for a different product or colour?

Definitely, report your return through our return portal and choose a different item, size or colour there right away. Is your new choice more expensive? Then you pay the difference immediately in the portal. Is it cheaper? Then you'll receive the difference as store credit. As soon as you've dropped off the package at a DPD collection point, we'll send out your new choice.

How does returning work if I live outside the EU?

Live outside the EU? Then you arrange and pay for the return shipment yourself, including any customs costs, since our return portal and free return label are only available to customers within the EU. Clearly mark your package as 'returned goods', otherwise we'll unfortunately have to deduct any import costs we incur from your refund.

Can I return a Second Chance product?

You don't buy Second Chance products directly from us, but through one of our partners. So returns, exchanges or questions about these products are also handled through that partner, not through our own return portal. Please note: our standard warranty doesn't apply to Second Chance products.

Can I return multiple orders in one shipment?

Definitely, that's only good for costs and the environment. Were both orders placed under your name? Then you can simply return them together in one package. Preferably include the packing slips of both orders in the box, so we can immediately see it concerns two orders.

Products & Materials

What types of leather do you use?

All our leather types are 100% full grain leather, the strongest and most durable layer of the hide. The difference lies in the treatment: each leather type gets its own treatment and finish, giving it a unique character and feel. Our most used treatment is Wax Pull Up: after pressing, the leather is manually coloured with natural oils and waxes instead of paints and pigments, which gives that characteristic soft, supple vintage look and makes the leather even more beautiful as you use it. See the full overview on our leather page.

What's the difference between Full Grain Leather and genuine leather?

Full Grain is the top, strongest layer of the hide, with the most natural character. This is the highest quality leather that exists, and you can tell: it's extremely durable and, with good care, can last for decades, it breathes well, and it shows the natural grain and unique characteristics of the hide, making every product just a little different. What's more, Full Grain leather actually becomes more beautiful with use: it develops a rich patina and can withstand a bit of rain. 'Genuine leather' sounds premium, but in practice it's actually the lowest quality grade of real leather: made from the lower layers of the hide, often sanded and given an artificial grain pattern and coating, with a much shorter lifespan. At The Chesterfield Brand, we only use 100% Full Grain leather, so you can be sure you're bringing home a product that will last for years.

Which animal does your leather come from, and where does it come from?

Our hides come from the meat and dairy industry: cattle and buffalo that are raised for meat and milk, not for their hide. Without leather production, that hide would otherwise be thrown away, we give it a second life as a durable and beautiful product. We use cowhide for the majority of our collection; only our Antique Buff Crumbled leather type is made from buffalo leather. The hides mainly come from India and Poland, and we only work with SA8000 and/or SEDEX certified factories, with leather that meets the REACH standard.

Why does my new leather bag smell so strong?

That's completely normal! Our products are made from 100% Full Grain leather, and our most used treatment, Wax Pull Up, is impregnated with natural oils and waxes instead of synthetic paint and pigments. We don't add any artificial fragrances ourselves, so what you're smelling is really the natural scent of the leather and the oils, not the artificial 'leather smell' that some other bags have. Just let your bag air out for the first few days: through air and use, the smell naturally fades.

What is patina and why does my bag become more beautiful with use?

Patina is the natural sheen and depth of colour that develops when leather comes into contact with light, air and use: the more you use your bag, the more unique and personal it looks. This only happens with 100% Full Grain leather like ours, as it's the only leather type that truly becomes more beautiful with use instead of wearing out. Every scratch, bend and moment of use becomes part of the story of your bag.

Why is every leather bag unique?

Because we work with 100% Full Grain leather, made from the animal's natural hide instead of artificial material. Every hide has its own thickness, structure and grain, and therefore absorbs the wax slightly differently during the finishing process, resulting in subtle differences in colour and texture. No two hides are exactly the same, and so no two Chesterfield bags are exactly alike either: that makes your bag just as unique as you are.

Can my bag handle rain?

Our bags aren't fully waterproof, but thanks to the Full Grain leather, they can handle a short shower well, as long as all the zippers are properly closed. Does your bag still get wet? Just let it dry calmly at room temperature, not near a heater or in full sun, and never store it while it's wet. Our Leather Wax provides extra protection, and you can easily polish away any stains or unevenness with it.

Can the colour of my bag transfer onto clothing?

With bags made of Wax Pull Up leather, it can happen that the leather transfers colour, especially in warm temperatures or with perspiration. Our leather bags are hand-treated with natural oils and wax. Every hide has a different absorption level, so this can vary slightly per bag. So be careful when wearing your bag with light-coloured clothing, especially in the first period after purchase. You can easily prevent this by regularly spraying your bag with our Protection Spray.

Do your wallets have RFID protection?

Yes, almost all our wallets and card holders are equipped with RFID protection: built into the leather as standard for our wallets, and into a sturdy aluminium core for our card holders. Not sure whether your favourite model has RFID protection? Check the product description, it's always listed there.

How long does a Chesterfield product last on average?

With the right care, a Chesterfield product can easily last for decades, thanks to the 100% Full Grain leather we use: this is the strongest and most durable leather layer there is, and it actually becomes more beautiful with use instead of worse. As standard, we offer a 2-year legal warranty, but with proper care (check our maintenance tips) your bag will last far longer than that.

Care & Repair

What's the best way to care for my leather product?

Your product is ready to use right from the moment you receive it. For a long lifespan, we recommend treating your bag or accessory at least 4 times a year with our Leather Wax or Wax Spray: this cleans and cares for the leather in one go, protects against drying out, wear and stains, and keeps the colour and suppleness in top condition. Never apply the wax directly to the product, always use a cloth to spread it evenly. Check out our instructional videos for the exact method.

Do I need to wax my bag before first use?

Your bag is already fully pre-treated and therefore completely ready for use, so extra waxing beforehand isn't necessary. After that, treat it around 4 times a year with our Leather Wax or Wax Spray, that keeps your bag in top condition.

How do I clean my leather bag?

For daily maintenance, a dry, soft cloth is enough to remove dust and dirt. Is your bag really dirty? Then gently wipe it with a slightly damp cloth, without soap or cleaning products, and let it dry at room temperature. Then treat the bag with our Leather Wax: this cleans and cares for the leather in one step, and fully restores the colour and shine.

How do I remove scratches from my leather bag?

Small scratches often fade on their own: thanks to the natural oils and waxes in our Wax Pull Up leather, you can gently rub small circles over the scratch with your finger, the warmth of your skin helps pull the oil back into the leather, which often makes the scratch largely disappear. Still something visible? Then treat the bag with our Leather Wax, this further fades light scratches and unevenness and restores the colour to a nice, even finish.

What should I do if my bag gets wet?

Has your bag gotten wet? Just let it dry calmly at room temperature, not near a heater or in full sun, and never store it while it's wet. Our Leather Wax provides extra protection, and you can easily polish away any stains or unevenness with it.

How do I store my bag when I'm not using it for a while?

First empty your bag and treat it with our Leather Wax, that keeps the leather supple during storage. Then loosely fill it with some soft paper or a cloth to keep its shape, and store it in a dust bag or pillowcase in a dry, dark place, away from sunlight and not too close to a heater. Don't hang your bag by its handles: that can stretch the leather over time, stand it upright instead.

Can the leather change colour?

Yes, that can happen, and it's completely part of real leather. Through exposure to light and air, Full Grain leather develops a natural patina: over time, it actually becomes richer and deeper in colour. Just be careful with prolonged, direct sun: that can actually make the leather fade or discolour unevenly. So preferably don't store or use your bag in bright sunlight all the time, and treat it regularly with our Leather Wax to keep the colour nice and even.

Can I repair my bag or belt myself (zipper, rivet, lock, shortening a belt)?

Definitely, with our step-by-step DIY videos you can easily fix small issues yourself: think replacing a zipper puller, rivet or lock, shortening a belt, or replacing a screw. With a few simple tools, your favourite bag or belt will look like new again. Check out all the instructional videos on our maintenance page. Need a spare part? Then get in touch with our customer service.

Can I order spare parts (zipper, buckle, lock)?

Yes, that's possible. Spare parts can't be ordered separately through the webshop, but get in touch with our customer service. Fill in your details, along with your bag's details (such as the model), and add a few clear photos. That way we know exactly which part and colour you need, and can help you further.

Warranty & Complaints

What's the warranty on your leather bags and accessories?

All our leather bags and accessories come with a 2-year legal warranty (a statutory right within the EU). This covers manufacturing and material defects, provided the product has been used and cared for normally. With the right care, a Chesterfield product often lasts for years anyway, and you can come to us for service and repairs well beyond the warranty period too. Our Zuna suitcases, by the way, come with a longer 5-year warranty.

What's the warranty on the Zuna suitcases?

Our Zuna suitcases come with a 5-year limited warranty, from the original purchase date. This warranty covers manufacturing defects in materials and workmanship, such as loose stitching, broken zippers, defective locks or buckles, or a telescoping handle that no longer works. Normal wear and tear from travel, such as worn wheels, scratches and dents, isn't covered: we see that as a sign of character. Check the full terms on our warranty page.

What's covered by the warranty?

Our 2-year legal warranty (a statutory right within the EU) covers manufacturing and material defects, as long as your product has been used and cared for normally. Not sure whether your situation is covered? Feel free to contact our customer service, we're happy to look at it case by case with you.

How do I file a warranty claim?

Contact our customer service via the support page, and provide the following: your original proof of purchase (receipt or order confirmation), a clear description of the problem, and a few photos of the defect. Our team will then review your claim and let you know whether the damage is covered by the warranty, and what the next steps are. Is your claim approved? Then we'll repair or replace the product, at our discretion. Did you buy the bag in a shop or online from another retailer? Then contact them for the warranty handling.

Does the warranty also apply outside the EU?

Our legal warranty is a European consumer right and therefore applies in full within the EU. Do you live outside the EU? Then we're happy to look at a warranty matter case by case: contact our customer service, and we'll think along with you towards a suitable solution.

Does the warranty also apply to Second Chance or Sample Sale products?

At our annual Sample Sale, we sell our samples, sometimes bags with slight damage or imperfections, at a substantial discount. So take a good look at your purchase upon receipt: these products aren't covered by our warranty in principle. Still something wrong? We're happy to look for a suitable solution with you. The same applies to Second Chance products: our standard warranty doesn't apply here, and you arrange this through the partner you bought the product from.

My product is broken and I bought it at a shop — what should I do?

Did you buy your product not directly from us, but from a physical shop or another online retailer? Then contact that shop: they'll handle the warranty for you. Can't work it out together, or does the shop itself have a question? Then the shop is always welcome to contact us.

I have a complaint, what should I do?

Contact our customer service and explain what your complaint is about. We'll pick up your complaint as quickly as possible and are happy to think along with you towards a solution.

Can I also have my product repaired outside the warranty period?

Definitely, we're happy to help even after the warranty period. For small issues, such as a zipper puller, rivet or lock, you can easily repair your product yourself with our step-by-step instructional videos. Need a spare part, or can't figure it out yourself? Then contact our customer service, we're happy to think along with you.

Gifts & Gift Cards

Do you offer gift wrapping?

Yes, during checkout you can add our luxury gift box for €7.50: a stylish matte black box with a magnetic closure and gold-coloured details, for an extra festive unwrapping moment. You don't need to choose a size yourself, we automatically pick the right size for your order.

Can I have an order sent directly to the recipient?

Definitely, just enter the recipient's delivery address during checkout, which can differ from your own billing address. No need to worry about the recipient seeing the price: we don't include an invoice in the package, you'll receive that separately by email yourself.

How do I buy a gift card and how long is it valid?

Order our gift card, from €25 to €250, and surprise someone with the freedom to choose their own bag or accessory. Ordered before 3:30 PM on weekdays, we'll ship it that same day. Need a gift quickly? Then our digital e-gift card is a handy alternative: you'll receive that instantly by email. Both options are valid for 24 months and can be redeemed across our full range on chesterfieldbags.com.

I'd like to give products as a gift to my employees or business relations, is that possible?

Definitely, we've been helping businesses find the perfect corporate gift for more than ten years, from a single gift to a large batch for the whole team. Our products can be personalised with your company logo, for a gift with that little bit of extra meaning. Check out our corporate gifts page, or contact us for personal advice, we're happy to think along with you.

Do you have gift sets?

Definitely, we have various gift sets: practical combinations like a leather toiletry bag with care products, or a wallet together with a key pouch and passport holder. A complete gift, without having to put it together yourself.

Can the recipient of my gift still exchange it if they don't like it?

Definitely, that's no problem. Give the order number (starts with TCB) and the email address the order was placed with to the recipient: with that, they can log in themselves to our return portal, choose a different item, size or colour right there, and download the return label. As soon as the package has been dropped off at a collection point, we'll send out the new choice.

Do you have any gift tips for me?

Definitely, take a look at our gift inspiration shop: from gifts for him and for her, to our own favourites, curated by the team. You'll also see the bestsellers in every category, so you can spot the most popular products at a glance. That way you'll quickly find a gift that really suits the recipient.

Until when can I order to receive it on time for a birthday or holiday?

Order before 3:30 PM on a business day, and we'll ship your package that same day. After that, delivery time depends on your destination, check our shipping table for the expected time to your country. To be safe, we recommend building in a few extra days of margin, especially around busy periods like the holidays, when delivery can sometimes take a little longer. Still cutting it close? Our digital e-gift card arrives the very same day, perfect as a backup.

Sustainability & CSR

Why do you use real leather and not faux leather?

Because leather is a natural product that, with the right care, lasts for decades and even becomes more beautiful with use. Synthetic leather (usually PU or PVC) is actually made from plastic based on petroleum: it wears out faster, and after being thrown away, stays in the environment for centuries as microplastics, instead of breaking down naturally. Terms like 'vegan leather' might sound more sustainable, but in practice that's often not the case. What's more, our leather is a by-product of the meat and dairy industry, so it's not a new material made specifically for production. That way, choosing a Chesterfield bag means choosing a sustainable alternative that lasts, instead of something you'll replace again after a few years.

Where and how are your products made?

Our products are made in our own workshops in India, where we've been working together since 1988. There, traditional craftsmanship meets modern techniques: our master leatherworkers combine centuries-old knowledge with innovative techniques to get the best out of every piece of leather, and every design is hand-finished, stitched and inspected. We've also made clear agreements with our factories about corporate social responsibility: no child labour, clean and safe factories, good meals and safe housing for the workers. All our factories are SA8000 and/or SEDEX certified, meeting European standards. Alongside SGS inspections, we also visit every factory ourselves three to four times a year.

Is your packaging sustainable?

Yes, we deliberately choose paper and (recycled) cardboard, and keep plastic out of our packaging as much as possible. That way we keep our environmental impact as low as possible, from factory to front door.

Is your office/warehouse sustainable too?

Yes, our head office is self-sufficient thanks to 130 solar panels, which we use for heating and lighting. Our sales representatives also drive hybrid cars, which we charge with our own power. Read more about our sustainability.

What is the Second Chance programme?

At The Chesterfield Brand, we never just throw a bag away. If a product has a flaw, whether it's a return, minor damage, or a manufacturing defect, we give it a second life. Through our Second Chance programme, a partner refurbishes these products, after which they're offered through various retailers, always clearly marked as a Second Chance product. Once a year, we also organise our own Sample Sale, where you can pick up our samples at a substantial discount. That way we prevent unnecessary waste, and you get a great bag at a great price.

What does the TCB Foundation actually do?

Our own foundation, The Chesterfield Brand Foundation, has been supporting underprivileged children since 2020: initially mainly in India, where our products come from, with projects including education initiatives, school supplies, and even our own school building in Solo Bigha. Since 2025, we've also been supporting children closer to home through Stichting Leergeld, in the Noord-Drenthe region, with the Schoolspullenpas project. We raise funds through events, auctions and our annual Sample Sale, and sell a special TCB Foundation collection, with the full proceeds going to charity. Curious about all the projects and annual reports? Check out our Foundation page.

Business (B2B)

Can I get an invoice without VAT (business order)?

Yes, that's possible through a business account. Do you have a valid EU VAT number and want to order VAT-free (intra-community)? Then first request a business account via this application form. Our team usually reviews the request within 1-2 business days. Once your account is approved, you can order VAT-free within that business environment. Please note: this is an EU mechanism, so we unfortunately can't offer it for orders from outside the EU (such as Switzerland or the UK). We also can't convert an order you've already placed through the regular webshop into a VAT-free invoice afterwards.

How do I apply for a business account?

You arrange that through the application form on our business accounts page. Fill in the requested company details, including a valid EU VAT number. Our team reviews your request, which usually takes 1-2 business days. Once approved, you'll have access to the business environment, where you can order VAT-free (intra-community), among other things.

Do you offer corporate gifts?

Definitely, we're happy to help businesses find the perfect corporate gift in bulk for the whole team. Our products can be personalised with your company logo, for a gift with that little bit of extra meaning. Check out our corporate gifts page, or contact our Inside Sales team for personal advice.

Do you offer personalisation for business orders?

Yes, we offer personalisation, for example with your company logo. Contact us via our corporate gifts page to discuss the options.

Can I work with The Chesterfield Brand as a retailer?

We're always open to new opportunities to work with retailers. Contact us via our retailers page to discuss the possibilities.

About TCB, Trust & Contact

Who is The Chesterfield Brand?

The Chesterfield Brand is a Dutch brand of leather bags and accessories, founded in 2013 in Assen. We build on experience that dates back to 1988, importing leather from India. What started as a small player has grown into a brand with more than 1,500 points of sale in 21 countries. Our mission is simple: high-quality, timeless leather bags at a fair price, produced transparently, with every link in the chain fairly rewarded.

Why do customers choose The Chesterfield Brand?

Customers choose The Chesterfield Brand for the combination of quality, fair prices and convenience. Our bags and accessories are made from 100% full-grain leather, designed to last for years. We work with a short, self-managed supply chain, directly with our leather factories in India, so we can guarantee quality and affordability without unnecessary middlemen. We maintain fixed, fair prices without discount campaigns, so that every link in the chain is fairly rewarded. Ordering is also worry-free: free shipping from €100, 30 days to decide, and free buy-now-pay-later with Klarna. More than 150,000 customers now trust us, with an average rating of 4.8 out of 5.

Where is The Chesterfield Brand based?

The Chesterfield Brand is a Dutch company, with our head office and warehouse in Assen, Drenthe (Amerikaweg 24). From Assen, we ship all our orders ourselves, to customers in more than 20 countries.

Do you have your own store?

No, The Chesterfield Brand doesn't have its own physical store. Our products are available at more than 1,500 points of sale worldwide, many of which are physical shops.

Where can I see or try your products in person?

At one of our more than 1,500 points of sale worldwide, including many physical shops. Curious about a point of sale near you? Contact our customer service, we're happy to help.

How do I know shopping at chesterfieldbags.com is safe?

You can recognise us by the Trusted Shops seal, which we've held since 2016. This seal stands for a verified company identity, encrypted data transfer and a clear ordering process, and also gives you buyer protection up to €20,000. We're also an officially registered Dutch company (Chamber of Commerce no. 01181695) and work with secure, well-known payment methods such as iDEAL, credit card and PayPal.

How can I be sure I'm buying a genuine Chesterfield product?

Unfortunately, as with other well-known brands, counterfeit versions of The Chesterfield Brand products are sometimes sold. You can recognise a genuine product by the embossed logo, the model number on the inside label, and our distinctive, signature Wax Pull Up leather. Not sure about a point of sale? Feel free to contact us, we're happy to help.

How are product reviews on the website collected and verified?

Our reviews are collected via Trusted Shops. Customers who have actually ordered from us automatically receive an invitation to leave a review, so we know for certain that every review comes from a genuine buyer. Trusted Shops actively takes measures against fake reviews and clearly distinguishes "verified" reviews from "imported" reviews, the latter of which don't count towards our final score.

How do you handle my personal data?

We handle your personal data carefully, in line with the GDPR. We only use your data to process orders, for customer service and (with your consent) marketing, and only share it with parties that genuinely need it, such as our shipping and payment providers. All data transfer is encrypted (SSL/TLS), and we never keep your data longer than necessary. Want to know exactly what data we process and what rights you have, such as access, correction or deletion? Read our full privacy statement.

How can I contact customer service?

The fastest way to reach us is through our support portal. There you can fill in all your details at once and immediately attach photos, for example of your product or proof of purchase, so we can help you faster and better. Please mention your order number if it concerns an order (this starts with TCB). Prefer to call? That's possible too, on +31 (0)50 763 08 89.

I'd like to collaborate (influencer/content), how do I get in touch?

Great that you're interested! We're always looking for passionate storytellers, content creators, influencers and UGC creators who share our love for timeless style and premium craftsmanship, whether that's travel content, lifestyle photography or everyday moments with character. Fill in this form and tell us about yourself, your content and how you envision a collaboration. Our team carefully reviews your application and will get back to you as soon as possible.

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