Terms and Conditions
Article 1 - Applicability
1. These are the terms and conditions ('Terms and Conditions') of Webbags B.V. ('The Chesterfield Brand'). These Terms and Conditions apply to all orders placed via The Chesterfield Brand website.
2. By placing an order, you expressly agree to the applicability of these Terms and Conditions to the order you have placed and declare that you have taken note of their content.
3. If any provision of these Terms and Conditions is void or unenforceable, this shall not affect the validity of the remaining provisions.
Article 2 - Contact details
Name: Webbags B.V. (trading as The Chesterfield Brand)
Address: Amerikaweg 24, 9407 TK Assen, the Netherlands
Telephone number: +31 (0)50 763 0889
Email address: customerservice@chesterfieldbags.com
Chamber of Commerce number: 01181695
VAT number: NL822354494B01
Article 3 - Agreement, price and payment
1. The agreement is concluded when you place an order via the website and The Chesterfield Brand has sent you a confirmation of your order by email.
2. The Chesterfield Brand reserves the right not to accept your order if:
- The information you have provided is incorrect or incomplete and The Chesterfield Brand has doubts about the accuracy of this information;
- You have not fulfilled a previous payment obligation;
- You have not accepted the delivery of a previous order and/or you have not collected a previous order;
- The delivery address you have provided is in a country where The Chesterfield Brand does not deliver.
The Chesterfield Brand will inform you as soon as possible if it does not accept your order.
3. For deliveries within the European Union, the price stated on the website at the time of payment is the total price of the products, including shipping costs and applicable taxes.
4. To pay for your order, you can choose from one of the payment options offered by The Chesterfield Brand.
5. Orders delivered outside the European Union may be subject to additional surcharges and/or taxes (such as import duties or local VAT). These surcharges and/or taxes are not included in the price referred to in paragraph 3 of this Article. Any such additional costs are at your expense and risk.
6. The Chesterfield Brand cannot be held to an offer on its website if you can reasonably understand that the offer, or part of it, contains a clear error or typo, such as an unusually low price. We request that you contact The Chesterfield Brand if you have any doubts about the accuracy of an offer.
Article 4 - Delivery and risk
1. The Chesterfield Brand will do its utmost to process and deliver your order as soon as possible after receipt of payment. A delivery time indicated by The Chesterfield Brand is indicative. The delivery times indicated on The Chesterfield Brand's website are based on circumstances known to The Chesterfield Brand at the time of concluding the agreement and may change due to external factors, such as the chosen payment method, the method of transport and internal availability. Delivery times are also subject to change if you make changes to your order.
2. You are obliged to do everything that can reasonably be expected of you to enable The Chesterfield Brand to deliver your order on time. If you do not cooperate as described in this Article 4, paragraph 2, The Chesterfield Brand reserves the right not to deliver the products.
3. Your order will be delivered to the delivery address or collection point you specified on The Chesterfield Brand website.
4. Ownership of the ordered products transfers to you once The Chesterfield Brand has received your payment for the products you have ordered.
5. If you are acting as a consumer, the risk of loss of or damage to the products passes to you once you, or a third party designated by you (other than the carrier), have taken physical possession of the products. Until that moment, the risk remains with The Chesterfield Brand.
6. The Chesterfield Brand will endeavour to deliver the products you have ordered complete and in good condition. If the delivered products are incomplete or damaged, please contact us as soon as possible.
Article 5 - Accurate representation & lifespan
1. The Chesterfield Brand will do its utmost to display the products as accurately as possible on its website. If you believe that the product you have ordered does not correspond to the display on the website at the time the product was ordered, you may exercise your right of withdrawal. Article 6 of these Terms and Conditions describes how you can exercise your right of withdrawal.
2. The lifespan of the products offered by The Chesterfield Brand on its website depends on the material of the product and the manner and intensity with which you use the product. To ensure that the products retain their longest lifespan and highest quality, it is important to follow the care instructions on our website.
Article 6 - Cooling-off period & right of withdrawal
Do you have any questions about returning your purchase? Please contact us by email: customerservice@chesterfieldbags.com
You have the right to withdraw from this agreement within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you, or a third party designated by you who is not the carrier, took physical possession of the last goods.
To exercise your right of withdrawal, you must inform us (The Chesterfield Brand, Amerikaweg 24, 9407 TK Assen, the Netherlands, customerservice@chesterfieldbags.com, +31 50 763 0889) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
1. If you are not satisfied with the product(s) you have ordered, you may terminate the agreement within a cooling-off period of thirty (30) days after receipt of the product in question, without giving any reason (right of withdrawal).
2. The cooling-off period begins on the day after you receive the product, or on the day that a third party designated by you (not the carrier) receives the product.
3. If you wish to exercise your right of withdrawal, you can also follow the instructions provided by The Chesterfield Brand, which can be found on the website https://www.chesterfieldbags.com/pages/returns. We request that you return the product or products as soon as possible and in any case within thirty (30) days of informing us that you wish to return the products. The product or products can be returned to the address for returning products mentioned in Article 2.
4. Upon receipt, The Chesterfield Brand will inspect the product(s) to determine whether you are eligible for a refund.
5. If a product is eligible for a refund, The Chesterfield Brand will refund the full amount paid for the product, including the standard delivery costs charged when the order was placed, to the bank account you used, within five (5) days of receiving the returned product. The Chesterfield Brand may withhold reimbursement until it has received the product back.
6. The Chesterfield Brand charges a standard return fee of EUR 4.95 per return, which is deducted from the refund.
7. Gift wrapping will not be credited as part of any refund.
8. Customers within the European Union can request a prepaid return label via the return portal at https://www.chesterfieldbags.com/pages/returns, so they do not need to arrange or pay for return shipping themselves, aside from the standard return fee referred to in paragraph 6.
9. The return portal referred to in paragraph 8 is only available to customers within the European Union. Customers located outside the European Union, and any customer who chooses to return an order without using the return portal, must arrange and bear the cost of return shipping themselves, in addition to the standard return fee referred to in paragraph 6.
10. Products that have been produced especially for you or customised at your request are not eligible for withdrawal and cannot be returned. The same applies to sealed products that are not suitable for return for reasons of health protection or hygiene, where the seal has been broken after delivery.
Article 7 - Statutory conformity guarantee
1. Independently of the right of withdrawal described in Article 6, The Chesterfield Brand guarantees that its products conform to the agreement, in accordance with the statutory conformity guarantee applicable under Dutch and EU law (including the Sale of Goods Directive (EU) 2019/771).
2. If a product does not conform to the agreement, you may be entitled to repair, replacement, a price reduction, or termination of the agreement, depending on the circumstances and within the statutory time limits.
3. To make use of this guarantee, please contact us using the details in Article 2, stating your order number and a description of the defect.
Article 8 - Privacy
1. The Chesterfield Brand handles your data with care. You can consult our privacy statement on the website www.chesterfieldbags.com/privacy.
Article 9 - Complaints procedure
1. We do our utmost to ensure that the ordering and delivery process runs smoothly. If you have a complaint, please contact us using the contact details provided in Article 2 of these Terms and Conditions.
2. We aim to resolve your complaint as quickly as possible, and in any event within a reasonable period.
3. If you are a consumer resident in the European Union, you may also submit your complaint via the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
Article 10 - Applicable law & competent court
1. These General Terms and Conditions and the agreement(s) concluded between The Chesterfield Brand and you are governed by Dutch law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
2. The competent court in Groningen has exclusive jurisdiction if a dispute cannot be resolved amicably.
Article 11 - Changes to these Terms and Conditions
1. The Chesterfield Brand may amend these Terms and Conditions at any time. Amendments take effect once the amended version has been published on The Chesterfield Brand's website, and apply only to orders placed after that publication date; amendments do not affect agreements already concluded before that date. We recommend that you consult the most recent version of these Terms and Conditions before placing an order.
Article 12 - Competitions
These Terms and Conditions for Competitions ("Competition Terms") apply to competitions run on the chesterfieldbags.com website and on the social media channels of @chesterfieldbags. By participating in a competition, the participant agrees to these Competition Terms.
The organiser of these competitions is Webbags B.V., trading as The Chesterfield Brand.
1. Participation is free of charge and without any obligation to purchase.
2. By participating, the participant agrees to these Competition Terms.
3. You participate in a promotion if you have responded via the @chesterfieldbags social media channels or, if applicable, have completed a participation form.
4. To participate in a promotion, you must be at least 16 years of age; participants younger than 16 confirm that they have obtained permission from a parent or guardian to participate.
5. Employees of the organiser are excluded from participating in promotions.
6. The duration of a promotion and the timing of the announcement of the winner(s) will be stated in the relevant post or entry form.
7. The organiser is not liable for damage resulting from participation in a promotion, nor for technical malfunctions, defects or delays in connection with participation or the selection of the winner, except in the case of intent or gross negligence on the part of the organiser.
8. The organiser is free to change the terms and conditions of a promotion, or to terminate a promotion, stating reasons where reasonably possible.
9. Participants' personal data will not be disclosed or shared with third parties without consultation, unless permission has been granted.
10. Participants' personal data may be used internally to send newsletters from The Chesterfield Brand, if permission has been given for this.
11. The winner of a promotion will be chosen by means of an impartial draw.
12. The winner of a promotion will be notified personally via the social media channel on which the promotion took place. If an email address has been provided, the winner will also be notified by email.
13. If the winner does not respond within two weeks of the announcement, a new winner will be selected.
14. The organiser is authorised to disqualify persons suspected of unlawful participation or fraud.
15. Participants who have not won a prize will not be individually notified.
16. The prize is not transferable or exchangeable, and cannot be redeemed for cash or other products or services.
17. All promotions are governed by Dutch law.
18. If one or more provisions of these Competition Terms are void or invalid, this shall not affect the validity of the other provisions.
Article 13 - Discount codes and coupons
1. Discount vouchers (vouchers that are not for sale but are distributed as part of advertising campaigns, valid for a specific period) are only valid in the specified online shop during the specified period, and can only be redeemed once per order.
2. The value of the goods must be at least equal to the amount of the voucher. For administrative reasons, it is not possible to refund any remaining balance.
3. Vouchers can only be redeemed before completing the order process; subsequent settlement is not possible. The credit balance of a voucher will not be paid out in cash and no interest is paid on it.
4. Multiple vouchers cannot be combined, unless stated otherwise for a specific campaign.
5. If the credit balance of a voucher is not sufficient to cover the order, the difference can be paid using the payment options offered.
6. The discount voucher will not be refunded if all or part of the goods are returned, insofar as the discount voucher was issued as part of an advertising campaign and no payment was made for it.
7. If you have used a voucher for your purchase, The Chesterfield Brand reserves the right to charge you the original price of the goods you retain if, as a result of a partial return, the total value of the order falls below the value of the voucher.
Article 14 - Back to Work Campaign
Promotion period: from Monday July 27 until Sunday September 13, while stocks last.
Receive a water bottle worth €19.95 with the purchase of a The Chesterfield Brand leather laptop or business bag.
These General Terms and Conditions apply to the "The Chesterfield Brand Back to Work Campaign", hereinafter referred to as "the promotion", organized by Makorian BV, located in Assen, hereinafter referred to as "The Chesterfield Brand", and form an addition to the General Terms and Conditions of The Chesterfield Brand. By participating in the promotion, all participants confirm that they have read and agree to these promotional terms.
Promotion mechanism
1. The promotion runs from Monday July 27, 2026 to Sunday September 13, 2026, while stocks last. All customers purchasing a leather laptop or business bag from The Chesterfield Brand via chesterfieldbags.com during this period will receive a The Chesterfield Brand water bottle worth €19.95 free of charge. Orders placed outside this period or via other websites are excluded from the promotion.
2. This promotion is limited to one water bottle per order. If your order includes multiple business bags, you will receive one water bottle.
3. The Chesterfield Brand water bottle is provided exclusively with the purchase of a participating laptop or business bag. The water bottle is automatically added to the shopping cart when a qualifying bag is added.
4. The Chesterfield Brand water bottles are available in limited quantities. Once stock is depleted, the promotion will end.
5. If one or more ordered products are returned within the return period, the complimentary The Chesterfield Brand water bottle must also be returned. You must keep at least one laptop or business bag to keep the water bottle. If the water bottle is not returned, we reserve the right to charge you for it.
General provisions
The use of the water bottle via chesterfieldbags.com is subject to the general terms and conditions of chesterfieldbags.com.