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Not quite what you expected? No worries. Returning or exchanging your order is quick and simple. You have 30 days from delivery to send your items back, and within the EU you register your return yourself in just a few clicks via our returns portal.
You can return part or all of your order within 30 days of receiving it. Please make sure items are unused and in their original condition, with all tags still attached and, where possible, in the original packaging. Gift wrapping and gift boxes cannot be returned or refunded, and personalised or made-to-order products cannot be returned.
If you choose a refund, we charge €4.95 in return costs, which we deduct from the amount we pay back. Choose store credit or an exchange and you pay no return costs at all.
Once your return arrives at our warehouse, we inspect it and refund the amount to your original payment method within 5 working days of receipt. You'll receive a confirmation by email.
Prefer a different item, size or colour? You arrange your exchange directly in the returns portal. Any price difference is settled straight away: if your new choice costs more, you pay the difference in the portal; if it costs less, you receive the difference as store credit, as a cash refund isn't possible on exchanges. As soon as you hand in your return at a DPD point, we ship your new parcel. If it later turns out that the wrong items, or the wrong number of items, were returned, we may charge the difference afterwards.
Not sure yet what you'd like instead? Choose store credit and take your time. You receive your return value as credit, plus a little extra on top, ready to spend in our webshop whenever you find the right piece. It's the flexible choice, with no return costs.
Received something that's damaged, faulty or not what you ordered? Please contact our customer service before returning it. We'll always sort it out for you, at no cost.
Our returns portal and prepaid DPD label are available to customers within the EU. If you're returning from outside the EU, you arrange and pay for the return shipment and any customs charges yourself. Please mark your parcel clearly as 'returned goods', otherwise any import charges we incur will be deducted from your refund.
At The Chesterfield Brand we make quality products at a fair price, so every link in our chain is rewarded fairly and sustainability stays at the heart of what we do. A return involves more than it seems: the parcel travels back to our warehouse, is processed and inspected, and each item is checked and, where needed, repacked before it can be sold again. By passing on part of these costs (€4.95) when you choose a refund, we can uphold these values and hope it encourages more mindful choices. Choose store credit or an exchange and there are no return costs at all.